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Refund and cancellation policy

How subscriptions renew, how to cancel from Billing, and what happens to time you have already paid for.

This policy explains cancellations and refunds for paid plans of Cirrus, operated by Quartgen Solutions Private Limited. It forms part of our terms of service.

1. How billing works

  • You pay per connected broker account. Each account's subscription covers the platform and that account's static IP. Current prices are on the pricing page and include GST.
  • Subscriptions are billed monthly, quarterly or yearly. If you pay through our payment gateway, the subscription renews automatically at the end of each period until you cancel. If you pay from your Cirrus wallet, it is a one-time charge for that period.
  • The amount, billing period and renewal terms are shown before you pay.

2. Cancelling a subscription

You can cancel any subscription yourself from Billing in the app; you do not need to contact support. When you cancel at the end of the period, the account stays active until the period you have paid for ends, and you are not charged again. Payments for periods that have already started are not refunded.

3. Cancelling immediately

For static IP account subscriptions you can also choose to cancel immediately. Service for that account stops straight away, and the unused part of the period is returned as Cirrus wallet credit, not to your bank or card:

  • We calculate the prorated value of the days left in the period.
  • We deduct 7 days, or the number of days left if that is lower.
  • The remainder is credited to your wallet.

4. Plan and account changes

  • To move to a different plan, cancel your current subscription first. The new plan starts from the next billing cycle, and no refund is issued for the current one.
  • If you reduce the number of accounts on a subscription, you keep the accounts you have paid for until the end of the current cycle. The lower count applies from the next cycle, and no refund is issued for the reduction.
  • If you add accounts mid-cycle, you are charged the prorated amount shown before you confirm.

5. Wallet balance

Wallet balance is prepaid credit for use on your own Cirrus account. It can be used to pay for subscriptions, but it cannot be withdrawn to a bank account or transferred to another user.

6. Failed or duplicate payments

If you were charged twice for the same period, or charged for a checkout that did not activate your subscription, email us with the payment reference. After we verify it with our payment provider, the extra amount is refunded to the original payment method. Banks usually take 5 to 7 working days to show the credit. A checkout you abandon before paying is cancelled without any charge.

7. Free partner plans

Accounts on a free partner plan, such as Cirrus for Pocketful, are not charged, so there is nothing to refund.

8. Contact

For anything about a charge or a refund, email support@cirrus.trade with your registered email or phone number and the payment reference.