Support & Help Center
Browse our FAQs, documentation, or reach out via email and chat.
Documentation & Guides
Getting Started
This will contain the steps for onboarding on Cirrus. signup , login and redirect to trade side.
Troubleshooting
Solutions to common issues and step-by-step fixes.
Security & Compliance
Understand our security practices and compliance standards.
API Reference
Detailed docs for all endpoints, schemas, and code samples.
Community Forum
Join our community forum to ask questions and discuss with other users.
Blogs
Explore our latest blogs for product updates, trading insights, and platform tips.
Frequently Asked Questions
You can Add Account through option available on home page as well as Account Manager option. From Add Account option, you need to select the choice of broker and fill-up required information to map the account.
Absolutely no. That is the beauty of our platform wherein you can keep any balance in any of the account and operate all or desired account at the click of single button.
From Manager section, you can click on Auto Set Multiplier. Once you select the Auto Set Multiplier, you need to select the base account from your added multiple accounts. System will automatically consider balance of your base account as base and apply multiplier to all other accounts.
For example, if you have 5 accounts mapped to your login and you select first account as a base account then system will automatically apply multiplier to all the accounts as follows:
accounts at one go. Once you initiate any trade, system will automatically duplicate the trade in all other accounts based on multiplier. In our above E.g., for account no. 2, system will place the double the size of order compared to order place for account no. 1
For example, if you have 5 accounts mapped to your login and you select first account as a base account then system will automatically apply multiplier to all the accounts as follows:
| Sr No. | Balance | Multiplier | Remarks |
|---|---|---|---|
| 1 | 5,00,000 | 1 | Selected as a base account |
| 2 | 10,00,000 | 2 | |
| 3 | 15,00,000 | 3 | |
| 4 | 2,50,000 | 0.50 | |
| 5 | 5,00,000 | 1 |
accounts at one go. Once you initiate any trade, system will automatically duplicate the trade in all other accounts based on multiplier. In our above E.g., for account no. 2, system will place the double the size of order compared to order place for account no. 1
System takes the balance in your base account as a base and derives the multiplier for another account. You need to place your order considering your base account balance and trade which you need to initiate in your base account. System will automatically replicate the orders in all the other accounts in proportion to the multiplier you have selected.
Yes you can. You choose to change the base account for calculation of multiplier. You can also choose different multiplier for different account. Once you select different multiplier for different account, system will apply new multiplier and place the orders in proportion to new multiplier. You have an option to change the multiplier from the Manager section to change the multiplier the way you want.
We do not save your login credentials hence you need to login to all your accounts once in a day at the start of the day. Subsequently system will keep you login throughout the day and you don’t need to do re-login till you logout from the system.
When you place any order, system will place the order for base account and all the other accounts in proportion to multiplier you have selected. In case of any reason there is a shortfall in any of your account, system will not place the order in that account and you will get notification for the order failure. You can also get access to complete order history in the Tool section and selecting Orders page. From the Orders page, you can get complete access to Open Orders and Order History. Any failed order will be displayed in Order History along with reason for failure. You can reinitiate the trade for that particular account by selecting that particular account while placing the order by reducing the order size in proportion to account balance.
From the Manager section, you can check the status of all the accounts. In the status column, if the account status is Active, it means that particular account is active for trading. In case the status is Login, you need to login to that account to initiate the trade.
Yes, for better identification of all your accounts, you can tag or rename the account the way you want. You can go to Manager section and in the column Account Tag, you can modify the Account Tag for any of the account you want.
Absolutely yes. While placing the order in the Filling window of Tool section, you can fill up basic information like symbol of security in which you want to initiate the trade, order type – market or limit or SL or SL-Market, Expiry, Strike Price, etc. Subsequent to filling basic information, you can either select to initiate trade in all the accounts or you can choose to trade in selected few through by selecting relevant account. The system will place the orders only in the accounts which are selected in the order filling section at the time of placing the order
Not at all. That is the beauty of Cirrus. All your trades, position or margin details are available in one window only. In Tool section, through Orders tab you can get access to all your pending orders and order history for all the accounts. In the Positions tab, you can get complete details of open, close, buy and sell positions – account wise along with quantity, price, MTM and overall MTM. For equity / Future, you can get details of your holdings in Holdings tab. In the Available Margins section, you can get complete details of account wise Opening Balance of margin available, Usable balance and Utilization In the Trade Book tab, you can get complete details of account wise / symbol wise trade details All the above information is available for all the accounts at one place in single window
All Open orders for your respective accounts you can check in Orders tab All executed orders you can check for your respective account in the Orders History section of Orders tab All account wise position you can check in Positions tab All account wise executed trade details you can check in Trae Book tab All the above information is available for all the accounts at one place in single window
Absolutely Yes. In the Available Margins section you can check Opening Balance, Usable Balance and Utilization margin details for all your accounts in single window.
Absolutely Yes. Risk management is one of the key features of Cirrus hence during black sawn event of trade not going in your favor, you can close all the trades in all your accounts at one go. In the Positions tab, you can get an option of Panic Square Off through which you can close all the open positions at a single click without wasting any precious time. The Panic Square Off allows the traders to close all the positions in multiple accounts at one go which is a really helpful feature when market moves randomly in the opposite direction of your trade
You don’t need to worry about precise lot size as our system will take care of the basic calculations. We understand how tough it is for a trader to remember exact quantity for different securities hence when you place the order, system automatically places the order in the nearest of multiple of lot not only in your base account but for all your accounts as per their individual multiplier as you have setup.
Absolutely yes. You can go to Tool section and Filling tab. On the top right, you can find a button to set User Preferences. Through User Preferences, you can change the color theme of your system, toggle between lot or quantity and add decide whether you want to use Account Tag or Account ID
You can choose between market, limit, stop loss, or stoploss-market order from the Filling tab of Tool section.
At the time of placing the order, you get an option of selecting the type of order. On the top right corner of Filling tab of Tool section, you can toggle between Carryforward or Intraday order. The order will be placed according to your preference which you have selected while placing the order
You can setup multiple stop loss to manage your risk appropriately. Cirrus gives you an option to plan your risk management appropriately in such a way that you can setup individual account wise stop loss for the day. Even for a day stop loss you have two options – in the first option you can select the loss % of capital once it triggers, system will close all the trades while in the second option, once loss % of capital is hit, system will closed all the trades and will be turned off for the day and will not allow you to trade further. You can also setup a stop loss for your trade wherein you can mention price, once it hit in that trade, system will close that particular trade. You can also setup a stop loss amount wherein once your loss reaches to that amount, system will close all the trades. One of the key features of Cirrus is risk management hence it gives you multiple options to manage your risk appropriately the way you want
Absolutely yes. The beauty of Cirrus is to manage multiple accounts efficiently at one place in single window. You can define different stop loss for individual account the way you want and trade worry free as system will take care of cutting off the trades for respective accounts as and when it triggers
Absolutely Yes. The biggest problem for any trader is overtrading and revenge trading. To fight against these psychological barriers, Cirrus helps you define maximum loss % for the day. Once it hits, system will be closed for the day and you won’t be able to initiate any new trade which will help you avoid further bleeding
Stop loss or maximum loss % will be different for individual account. System will trigger the trade closure only when defined stop loss % is hit for that particular account and it will treat all the accounts as a separate account for that purpose
We can understand at times you may initiate higher no. of trades looking at the market situation and may end up running out of balance for trade on any individual day. To support the trader, we will not hold any of your traders if you run out of trade on any single day. Once day is closed, you will get an invoice for the charges and next day trade will be initiated only if you have sufficient funds in your account
No. The balance you have paid to Cirrus is prepaid balance only to be used by you for your future trade and cannot be refunded nor it can be transferred to any other account
Cirrus works on prepaid mode hence balance once transferred / paid to Cirrus is non refundable and you can only utilize against your future trades