Talk to the Cirrus team
Email is the quickest way to reach us. Pick a topic below and your email opens with the subject filled in. We reply on trading days.
What do you need?
Every option opens an email to support@cirrus.trade. Include your registered email or phone so we can find your account.
- Email support
Help with your account
Broker connections, static IP whitelisting, orders that did not go through.
- Request a demo
Book a demo
A walkthrough of multi-account orders, signals and order protection for your setup.
- Propose a partnership
Partnerships
Brokers, research analysts and platforms who want to work with Cirrus.
- Email billing
Billing and invoices
Charges, renewals, GST invoices and refunds.
Other ways to reach us
- Phone
- +91 85913 61167
- +91 85913 61167
- API documentation
- app.cirrus.trade/docs
Company
Cirrus is built and operated by Quartgen Solutions Private Limited, India. Read more on our about page, or how we protect your data on the security page.
Common questions
How much does Cirrus cost?
You pay per broker account: ₹499 a month for the account plus a static IP charge that depends on your broker, ₹0 for IPv6 brokers and ₹350 for IPv4 brokers. That is ₹499 or ₹849 a month in total, GST included. Quarterly and yearly billing are also available (from ₹1,349 a quarter or ₹4,799 a year). Pocketful users pay nothing.
How do I add a broker account?
Sign in to the app, open the account manager and choose Add account. Pick your broker and complete its login or API connection. Each account then gets its own static IP to whitelist with your broker.
Do all my accounts need the same balance?
No. Each account can hold any balance. You choose which accounts an order goes to, and the multiplier decides how much each one trades.
How do I trade in several accounts at once?
Pick a base account and set a multiplier for the others, either by hand or automatically from their balances. When you place an order, Cirrus places it in the base account and in every selected account, scaled by its multiplier. For example, an account with twice the base balance and a multiplier of 2 gets double the quantity.
Can I leave some accounts out of an order?
Yes. When you place an order you choose all accounts, a saved group, or only the accounts you tick. Orders go only to the accounts you selected.
Do I need to log in to every account daily?
Most brokers end API sessions every day, so you reconnect each account once at the start of the trading day. After that it stays connected until the broker ends the session.
What happens if one account does not have enough funds?
The order is rejected in that account by the broker and still goes through in the others. You see the rejection and its reason in the order log, next to the accounts that filled.
Can I protect trades with a stop-loss in every account?
Yes. Attach a stop-loss, target and trailing stop to a trade and it is set on every account that took it, held at your broker where the broker supports it and by Cirrus otherwise. Account-wide loss limits are not available yet.
How do I cancel, and do you give refunds?
Cancel any subscription yourself from Billing in the app. It stays active until the end of the period you paid for. Some subscriptions can be cancelled immediately, with the unused days returned as wallet credit. The refund and cancellation policy has the details.
Is Cirrus a broker or an adviser?
Neither. Cirrus is a trading technology platform and an NSE & BSE empanelled algo vendor. Your orders are executed by your own broker, and we do not give investment advice.
Connect your first broker in about five minutes
Sign in, link an account, and place your first multi-account order. Pocketful users pay nothing.